Service Desk Analyst

Shift: 8.00 AM - 4.30 PMMust be able to lift at least 50 pounds. IT Call Center Experience preferred. Able to handle call volume of up to 30 calls per day. People/Customer Service skills required. Printer Administration and Troubleshooting: Server Print Queue and local Queues. Active Directory Management: Able to navigate Different OUs. Able to look up attributes. Able to reset password and unlock accounts.iOS Management, Support, and Deployment: Setting up new phones/iPads. Resetting iTunes accounts. Resetting network settings. Backup/Restore device data. Video Conferencing: Cisco WebEx. MS Teams. Cisco Presence video solutions. Network Troubleshooting: Internal vs external. VPN.LTE.WiFi. Application Troubleshooting: Account permission. Compatibility settings. Browser vs installed. Remote Support: MSRA.RDP.Teams. WebEx. Hardware Deployment. Service Now: Ticket management. Ticket assignment.