To support a growing Care Support team, the full-time Senior Care Support Associate will deliver exemplary service to members and providers through various communication channels while managing specialized support workflows and quality assurance processes in a remote environment.
Key responsibilities:
Serve as the first point of contact for member inquiries, providing support through messaging, phone, and live chat
Assist members with enrollment, clinic coordination, and appointment bookings while resolving escalated care needs
Participate in quality assurance processes and mentor junior associates through knowledge sharingRequired qualifications 2+ years of experience in high-volume customer service settings
Experience in healthtech, fertility benefits, or insurance
Strong organizational skills and ability to manage multiple workstreams independently
Comfort adapting to shifting priorities in a fast-paced, remote environment
Familiarity with Zendesk, Slack, and Google Workspace preferred, not required
