Job Description:
Candlewood Suites St. Charles is hiring a Guest Services Representative for 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts. Applicants must be available to start immediately, complete five consecutive days of training, and work Sundays. Weekend availability is required.
Opportunity for Advancement!
Please stop in for an interview 7 days a week from 7 a.m.- 11:30 am. Ask for Cassie.
Compensation: $17 hourly
Responsibilities:
Answer calls, manage reservations, and respond to guest requests.
Check guests in and out, process payments, and explain hotel policies.
Recognize IHG One Rewards members and assist with enrollment.
Address guest concerns promptly and communicate follow-up needs to the next shift.
Keep the front desk and public areas clean and welcoming.
Assist with guest laundry and other front desk duties as needed.
Complete shift reports and maintain accurate records.
Qualifications:
Available to work both day and evening shifts, including Sundays and weekends.
Able to start immediately and attend five consecutive days of training.
Strong customer service and communication skills.
Dependable, organized, and comfortable working independently.
Comfortable using computers and learning hotel systems.
Previous hotel experience is helpful, but we’re willing to train the right person.
About Company:
Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment. At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.
