Fairmont/Monticello Apartments Leasing Representative The Fairmont/Monticello Apartments consist of 139 units and is located in the fashionable Central West End, and surrounded by a wonderous assortment of shops and restaurants. We are looking for energetic and motivated individuals with leasing experience. Working hours will be weekdays between the hours of 9:00 a.m. and 6:00 p.m. Hours may vary by 30 minutes depending on busy season, but no later than 6:00 p.m. normally. General responsibilities and duties are as follows: Greets and welcomes all visitors, residents and prospective residents. Answers telephone and email inquiries. Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables. Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals. Responsible for compiling and maintaining database of market comparables. Responsible for utilizing social media advertising Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources. Responsible for conducting daily follow up with prospects. Responsible for daily inspection of display unit and or "show" apartments, amenities and the "leasing lane". Promptly freshens as needed and reports any needed concerns or repairs needed. Exhibits a positive customer service attitude and represents the community and company well. Emphasizes features, benefits, and positive lifestyle rewards of the community. Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval. Inspects rented unit and checks keys well in advance of move in date. Prepares lease agreement. Collects initial fees and assists resident throughout move in process. Prepares and processes lease renewals and required paperwork for the renewal. Data entry of service requests, application information, market surveys, etc. Performs any additional duties assigned by Manager or Area/Regional Supervisor.
Requirements:
Applicants must have a high school diploma or GED with prior leasing experience or 3-5 years of customer service experience. This position requires excellent customer service and communication skills. Candidate must have valid driver's license and automobile insurance and reliable transportation. In addition, the following competencies are desired:
Resident Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills: Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
Written and E-mail Communication - Writes clearly, informatively, and professionally at all times; edits work for spelling and grammar.
Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Completes work promptly; Strives to increase occupancy.
Safety and Security:
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities and appointments are covered when absent; Prepared and ready for appointments.
Initiative - Asks for and offers help when needed.
