Business Sales Customer Solutions Representative (Bilingual English/Spanish)

S. without employment-based immigration sponsorship, now or in the future. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand. You will have the opportunity to build a rewarding and successful career with us while achieving your financial goals, equipped with the tools and resources needed as a member of our team. Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints Mastering order processing within the billing system for retained accounts, new sales, and account lookups Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment High school diploma or equivalent 1+ years of sales experience Ability to read, write, speak and understand English Must be available to work a flexible schedule and overtime as requested Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products Ability to use computer and multiple software applications simultaneously Ability to demonstrate a record of success in your sales career to date Bilingual in Spanish & English#Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.