Supervisor Compliance Field Support & Physical Security FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. The position reports to the Manager, Physical Security Risk.
About the Opportunity:
The Supervisor, Compliance Field Support & Physical Security is responsible for leading and overseeing the organization's Physical Security Field Support team. This role provides strategic direction, operational oversight, and personnel leadership to ensure compliance with regulatory requirements, corporate security policies, and physical security standards across the service territory. The Supervisor serves as the primary leader for physical security, risk management, threat assessments, investigations, stakeholder engagement, and security program execution. The position drives continuous improvement in physical security while ensuring effective communication, resource allocation, project management, and collaboration with internal stakeholders, regulatory agencies, and law enforcement partners.
Job Responsibilities:
Directly supervise and develop Physical Security Field Representatives and related security personnel.
Establish performance expectations, monitor productivity, and provide coaching and professional development opportunities.
Prioritize and assign work activities to ensure regulatory and business requirements are met.
Foster a culture of accountability, compliance, collaboration, and continuous improvement.
Lead team meetings and facilitate communication of corporate security initiatives, policy changes, and compliance requirements.
Ensure effective compliance with applicable North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) Standards and other regulatory requirements.
Assist in development, implementation, and maintenance of security policies, procedures, guidelines, and documentation.
Assist in preparation for internal and external audits, assessments, and inspections.
Monitor performance metrics and identify areas requiring corrective action or process improvements.
Coordinate investigation and resolution of potential compliance violations and ensure accurate documentation of mitigation efforts.
Oversee physical security assessments, threat assessments, vulnerability reviews, and risk mitigation activities throughout the operating footprint.
Ensure development and implementation of security strategies that address identified risks and regulatory requirements.
Evaluate emerging threats and security concerns and recommend appropriate preventive measures.
Collaborate with stakeholders to prioritize security improvement projects and mitigation initiatives.
Provide leadership and oversight for physical security investigations involving incidents, threats, compliance concerns, or criminal activity.
Review investigative reports, root cause analyses, findings, and recommendations for accuracy and completeness.
Ensure incidents are properly documented, tracked, and resolved in accordance with corporate procedures and regulatory requirements.
Coordinate response efforts during significant security incidents and emergencies.
Oversee planning, execution, and forecasting of physical security projects and compliance initiatives.
Manage project priorities, budgets, timelines, and resource allocation across the assigned territory.
Ensure timely completion of mitigation plans, corrective actions, and security enhancement projects.
Develop reporting mechanisms to track project performance, status, and operational risks.
Serve as a key liaison between Corporate Security, Operations, Compliance, Information Technology, Engineering, and other business units.
Build and maintain productive relationships with federal, state, and local law enforcement agencies and regulatory organizations.
Provide routine updates and executive-level reporting regarding security posture, security risks, investigations, and project status.
Promote effective communication and coordination across business functions to support security objectives.
Coordinate with Physical Security Technology teams to identify system deficiencies and implement corrective actions.
Support modernization and enhancement of physical security technologies across the service territory.
Qualifications:- Bachelor's degree in a related discipline is preferred, along with a minimum of 4 years professional work experience required
- In lieu of a degree, equivalent combination of education and experience may be considered.7+ years of experience in physical security, compliance, risk management, investigations, or critical infrastructure protection.3+ years of leadership or supervisory experience preferred.
- Experience with NERC CIP compliance programs and electric utility operations strongly preferred.
- Demonstrated experience leading investigations, threat assessments, and mitigation initiatives.
- Experience managing projects, budgets, and cross-functional stakeholder relationships.
- Strong knowledge of NERC CIP Standards and utility security requirements.
- Understanding of physical security systems, technologies, and best practices.
- Knowledge of threat assessment methodologies, risk management principles, and incident response procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities and complex projects simultaneously.
- Proficiency with compliance and security management systems.
Working Conditions:
Frequent travel throughout the service territory, including overnight travel as needed. Ability to respond to emergencies and security incidents outside of normal business
Certifications:
PreferredPSP (Physical Security Professional)CPP (Certified Protection Professional)PCI (Professional Certified Investigator) Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety.
