Delivery Coordinator / Customer Care Representative
Location: Woodbury, NY
Schedule: 8:30–3:30, 9:00–5:00, or 9:30–5:30
Work Model: In-office during 4–6 month training period, then hybrid
Compensation: $45K base + commission | $70K+ potential
A leading international automotive organization serving U.S. military, diplomatic, and international customers, is seeking a Delivery Coordinator / Customer Care Representative to manage the customer experience from order through delivery.
Responsibilities:
Serve as the primary point of contact for customers throughout the delivery process.
Coordinate with customers, dealers, agents, factories, and financial institutions.
Track orders, follow up on outstanding items, and ensure timely delivery.
Collect required documentation and identify tax, title, registration, and payment issues.
Resolve customer concerns, cancellations, and late-delivery issues.
Coordinate delivery appointments and post-delivery follow-up.
Maintain accurate records and meet monthly and quarterly delivery goals.
Qualifications1–2 years of customer service, administrative, coordination, or related experience.
Excellent verbal and written communication skills.
Polished, professional, and articulate communication style.
Tech-savvy and comfortable learning new systems.
Highly organized, detail-oriented, and reliable.
Strong problem-solving and follow-through skills.
Ability to remain professional in a fast-paced, deadline-driven environment.
College degree a plus.
Ideal candidate:
A polished, customer-focused professional who takes ownership, communicates exceptionally well, and can confidently manage multiple priorities in a high-touch customer service environment.
