Customer Service RepMason, OH, United States$ 15.00 - 16.00 (US Dollar)
About the job:
Customer Service RepCustomer Service Rep needs 2+ years of experience
Customer Service Rep requires:
- Availability to work from 12:30pm until midnight M-F and 10:30am to 7pm on Saturdays.12:30pm start time and 3:30pm start time. The training 12:30pm until 9pmREMOTE LOCAL CANDIDATES, Mason, OHCustomer Service Rep duties:
- The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
- Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
- Uses courteous and professional language.
- Works effectively in a team environment
- Creates a win-win resolution to problems.
