Travel Required : The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange. Handles basic questions about the business, including hours of operation, directions, and contacts. Monitors and updates patient status changes within electronic medical record. Assists with the registrations of patients as needed. Monitors the temperature, humidity, and pressure of various hospital equipment. Serves as a mentor to new associates and assists in new employee orientation. Team oriented, open-minded, flexible, and willing to learn. Excellent communication and outstanding customer service and listening skills ** This position will alternate shifts between 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule. The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements. High School graduate or equivalent (GED)~1 year of experience in Customer Service, Call Center, and/or Healthcare Bilingual in Spanish #Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Medical, Rx, Dental & Vision Insurance ~ Personal and Family Sick Time & Company Paid Holidays ~ Position may be eligible for a discretionary variable incentive bonus ~ 401(k) Retirement Plan ~ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts ~ Short-Term & Long-Term Disability ~ Tuition Reimbursement, Personal Development & Learning Opportunities ~ Corporate Sponsored Events & Community Outreach ~ Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.
