Manager - Business Operations & Planning

Upper Marlboro, MD (On-site)

You are not waiting to be asked — you see what is coming three weeks out and you tell people before it becomes a fire. You are calm, precise, and relentlessly organized, and you communicate clearly with everyone from a warehouse crew lead to the CEO.You will build and run the central nervous system of our Operations department, and every department in the company will rely on what you maintain. This is a role with enormous visibility across the business and a direct path into operations leadership for someone who proves they can bring order at scale. Own the operations dashboard: com workspace — upcoming jobs and key dates, production status, warehouse staging and readiness, truck and vehicle assignments, crew lead and driver assignments, and job sign-off status. Maintain a running view of the job calendar, alert the team the moment a job signs off, and surface jobs approaching their event window without sign-off to the Operations Manager before they become emergencies. Own labor hour data: Build and distribute travel itineraries for crew and leadership, assist the Installation Manager with pre-event staff communication and scheduling, and keep key dates and assignments accurate across every system we use. Keep the shelves stocked: Coordinate with the hiring manager ahead of a new employee's first day, get them registered across every required platform on Day 1, walk them through each tool, and stay the go-to resource when anyone needs help navigating our systems. Serve as the communication relay between the Operations Manager and department heads. Draft and distribute staff communications on behalf of operations leadership. Attend weekly operations meetings, capture accurate notes, and drive the follow-up action items. Daily to the Operations Manager: Any urgent supply or restock needs Weekly to the Operations Manager: Missing sign-offs, short supplies, and staffing gaps get surfaced days ahead, not the morning of the install.2+ years in operations, project coordination, or administrative support: Ideally in events, construction, production, logistics, or another deadline-driven field.~ com or a comparable project management platform — building boards, automations, and views, not just checking boxes in one.~ You catch the errors other people miss, and you care that the data is right.~ You see software and data entry as busywork rather than the backbone of the operation.