Sales Associate: Severna Park, MDHot JobBHC Severna Park - Severna Park, MD 21146
Overview: Salary Range $15.00 - $19.00 Hourly
Description:- Job Functions
- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
- Greet every customer you make eye contact with, anywhere in the store
- Answer customers questions and provide information on procedures and policies
- Be at your workstation on time
- Be customer ready whenever you are on the stage/sales floor
- Maintain awareness of all promotions and advertisements
- Recommend related items when appropriate and execute S.A.L.E.S. process
- Keep your area of responsibility neat, clean, stocked and priced properly
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Offer a carry-out if appropriate
- Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management
Sales Floor DutiesAid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Register DutiesRing each transaction accurately
Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
Call for help when more than 3 customers are waiting
Keep busy around the registers when you are not ringing
Process merchandise returns as needed
Physical Requirements:- Essential Physical Ability - Frequency - Requirement
- Walking - Frequent - Flat surfaces from point to point
- Standing - Constant - All work performed on feet
- Sitting - None
- Stooping - Frequent - To pick up cartons at floor level
- Reaching - Frequent - To a height of 6 feet
- Lifting - Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
- Hand Dexterity - Frequent - Must be able to use at least one hand to operate register and complete paperwork
- Pushing/Pulling - Frequent - Move hand jacks from place to place
- Carrying - Frequent - Up to 50 lbs., up to 10 feet, occasionally more
- Climbing - In-frequent - Stairs in storage rooms; ladders
- Vision - Constant - Read labels, recognize boxes, safety in working
- Hearing - Constant - Safety Signals
Qualifications
Required Education:
High School Diploma or equivalent Required Experience: - Previous retail experience preferred, but not required.
Required Skills and Abilities:
Excellent customer service skills - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Ability to work a flexible schedule, including evenings and weekends - Ability to lift and carry up to 50 pounds - Basic math and computer skills
