Job TitlePrimary DutiesInstalls basic dial tone and ADSLFiber/IPTV services including 1FR, 1FB and WIFIInstall and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premiseTests functionality and isolates problems using various test sets and deductive reasoningExplains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and servicesAccesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilitiesMaintain, upgrade, and create existing and new technical documentationUses various hand tools and power equipment to install and make repairs to outside plant systemsInterfaces with customers in the resolution of customer installation and repair issuesPrepares customer bills for repair and installation work performedInterfaces with call center technicians to resolve customer installation and repair problemsClimbs polesDrives company vehicleMay be required to cross train othersResponsible for the installation and repair of inside wiring and jacks, including CAT5Responsible for installation and repair of wired and wireless networkingResponsible for installation and repair of fiber to the home servicesExperience/BackgroundDemonstrated experience in the installation or repair of POTS and Broadband servicesDemonstrated experience in an assignment requiring significant customer interactionDemonstrated ability to work independently as well as in a team environmentDemonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98 Demonstrated experience in use of a PC and desktop applicationsDemonstrated experience with wired and wireless networkingDemonstrated experience in fusion splicingDemonstrated experience in customer premise inside wire repair and replacementDemonstrated experience in use of test equipment and interpretation of test resultsAssociate Degree or Certifications in a related technical field would be Beneficial or Equivalent experienceWork EnvironmentReporting location: VariousWears appropriate safety equipment and follows established safety practices and proceduresPerforms work both inside and outside in all kinds of weatherWorks in various building and surroundings, i.e., attics, basements, officesInteracts with customers on a daily basisWorks independently with minimal supervisionMay work for long periods of time in confined areas such as crawl spacesMay work in greasy, dirty or muddy surroundingsMay work aloft on poles, hydraulic lift bucket or laddersMay work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays requiredMay be required to qualify for 10,000# GVW CertificationPrerequisitesHigh School Diploma/GED or Equivalent Work ExperienceAbility to climb and pass pole climbing schoolSafety Requirements: safety shoes; Weight Restriction Policy appliesSatisfactory performance ratingSatisfactory attendance record in last twelve monthsCompany driver's licensePhysical requirements: able to lift up to 85 poundsAbility to perceive differences in wire color
