Client Care Specialist We are a medical and scientific-based physical therapy and fitness organization. We're much more than a typical physical therapy clinic. Our goal is to help patients discover how to achieve the pinnacle of healthy living, expand their boundaries, feel younger, and revitalize their health. Our locally owned clinic is seeking a Client Care Specialist to join our team in Fort Lee, New Jersey. The health and satisfaction of our clients are vital to our success, and the happiness, professional fulfillment, and work-life balance of our staff are equally important. Our mission goes beyond offering patients a better life through treatment. When we treat our employees with dignity and compensate them not just fairly but competitively, an environment of collaboration is cultivated, and we can truly operate as a team. We work in a patient-centered business driven by excellence, and we operate as a holistic, cohesive unit. Each staff member is crucial to the seamless running of the business, and we offer on-the-job training, continuing education support, and a diverse and inclusive working environment. The Client Care Specialist position involves entering patient data, patient scheduling, and payment collection in an EMR system. Candidate must project a warm, enthusiastic, and friendly demeanor with clients and team members. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling, and multitasking.
What We Offer:- Competitive Hourly PayPTO Including Vacation and Holidays
- Continuing Education Allowance if Applicable
- Mentorship Program
- Opportunities for Professional Development and Leadership
- Valuable On-The-Job Training
Primary Responsibilities Include:- Greet patients upon arrival at the clinic
- Collect new patient intake information and track referrals
- Manage patient scheduling
- Coordinate evaluations, appointment reminders, and cancellations
- Verify insurance, track covered/non-covered visits, and take copayments
- Send paperwork to insurance carriers for coordination of benefits
- Other duties as assigned
Successful Candidates Must Have:- High school diploma or GED certificate
- Exceptional communication skills
- Proficiency in Microsoft Office products
- Ability to handle multiple tasks at once
- Ability to work efficiently & effectively in an autonomous environment
- Must be self-motivated with a willingness to learn and help coworkers when necessary
- Positive and empathetic attitude, willingness to help patients in pain
- Team player who can work in harmony with others
