Guest Services Attendant Our Guest Services Attendant will deliver professional, friendly and efficient customer service to provide our guests with the best experience in our area. The position will assist in the Admissions, Retail, and other areas that interact with our customers at different locations throughout the attraction. Duties may include the following: In our Admissions/Entrance area, you will be our customers' first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our attraction and pricing while assisting our guests with selecting, purchasing, and scanning their tickets. Using our Ticketing Point-of-Sale and Ticket Scanning system, you will efficiently process the customer's transaction following appropriate company policies and procedures. You will also maintain the admissions/entrance area as well as general housekeeping of the admissions/entrance area. In our Retail area, you will provide friendly and efficient customer service while assisting our guests with selecting and purchasing souvenirs and other items from our retail outlets. You will greet every guest and offer your assistance. Using our Point-of-Sale system, you will efficiently process the customer's transaction following appropriate company policies and procedures. You will also maintain stock and displays as well as general housekeeping of the retail area. Working in our Photo area, you will provide friendly and efficient customer service while assisting our guests with selecting and purchasing souvenir photos of their visit. You will greet every guest and educate them by explaining our photo options and pricing. You will assist customers in the use of the Photo Booth to efficiently process the customer's transaction following appropriate company policies and procedures. Working in our 3D movie area, you will provide friendly and efficient customer service while assisting our guests when distributing and collecting 3D glasses You will greet every guest and educate them by explaining our 3D movie experience. You will assist customers in the use of the 3D glasses following appropriate company policies and procedures. Throughout our attraction, you will be responsible for all operational aspects of one or more assigned areas to include guest direction, safety, customer service, and cleanliness within assigned areas. The ability to interact continuously with our guests with a friendly, helpful attitude is a must for this position. Must work interchangeably and willingly with other team members to build a positive work environment. Summary of Major Duties and Responsibilities: Welcomes customers promptly with a professional and friendly attitude. Approaches guests to ask and answer questions to educate our guests on all aspects and options available throughout the attraction. Asks and answers questions to educate our guests on all tickets, photo, and retail options available. Participate in upsell strategies as directed by management to include sales and promotions. Properly operate the Point-of-Sale system and efficiently and accurately handle cash and other forms of payment. Ensure assigned retail and photo locations are stocked, clean, and organized. Ensure assigned ticketing location is stocked, clean, and organized. Ensure assigned 3D movie location is stocked, clean, and organized. Assist with inventories and monitoring sales floors. Must be able to maintain a quick and efficient pace when completing transactions to ensure we meet customer expectations. Operate attraction control panels in a professional manner. Operate photo equipment with care and promptly communicate equipment issues to Management. Verbally communicate an informational script describing our attraction. Verbally communicate and enforce direction and safety rules in a friendly manner. Assist guests during necessary evacuations. Inspect safety equipment prior to operation opening. React calmly and quickly in stressful/emergency situations and physically assist Guests throughout the attraction as required. Visually observe Guest actions during attraction operations to prevent safety hazards. Complete safety paperwork on a daily basis as required. Complete opening and closing procedures as required. Identify and handle any customer concerns and complaints, involving Management when necessary. Management reserves the right to change and/or add to these duties at any time.
Requirements
Required Skills: Personality and Attitude Requirements:
- Must be friendly and outgoing.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must be willing to constantly improve.
- Must have a professional appearance.
- Must promote and support a "team" work environment by cooperating and helping co-workers.
- Must be able to tolerate a fast-paced environment and adapt to changes easily.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be willing to work at any assigned area and perform other functions as assigned.
- Essential Functions Necessary to Perform Job Duties:
- Able to hear, see and speak clearly. Ability to read, write, and speak fluently in English.
- Able to understand and use basic math skills necessary to count out change to guests as applicable.
- Able to understand and efficiently operate necessary Point of Sale system.
- Able to understand and efficiently operate necessary Ticketing system.
- Able to smile and make eye contact to make a friendly impression when greeting guests and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long periods.
- Able to climb, balance, stoop, kneel, crouch, and crawl.
- Able to reach with arms and hands and use hands and fingers to feel objects or controls.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
- Able to be productive in a fast-paced environment and prioritize tasks.
- Able to lift up to 25 pounds regularly and up to 50 pounds occasionally.
- Able to work indoors or outdoors and tolerate temperatures of 0 to 100 degrees.
- Able to tolerate all chemicals/detergents utilized in the area.
- Able to be subjected to periodic random drug screening as outlined by company policy.
- Able to always remain attentive and alert.
- Able to memorize written safety standards and/or scripts.
- Able to wear all PPE as required.
Required Experience: Educational and Experience Requirements:
- Minimum 16 years of age
- One year of job-related experience in retail or sales preferred.
- Basic computer skills.
- Basic math skills.
- Must successfully complete a pre-employment background check and drug screen.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty, function and responsibility satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability that is required and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
