Package Investigations Specialist

Overview: Walk-in Wednesday! We will be holding open interviews Wednesday, October 7 from 10am-6pm! Our contact center is located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next. Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve. Come change the game with us. This position is located on-site in our Wausau, Wisconsin office. We are hiring multiple full-time Package Investigations Specialists, a role that is vital to our company's success. You will be responsible for servicing internal and external customers through various communication channels. Available schedules: Monday-Friday 7am-3pm, Monday-Friday 8am-4pm, Monday-Friday 9am-5pm, Monday-Friday 10am-6pm. Training start date: Monday, October 26. You will attend 3 weeks of Customer Care Training Monday-Friday from either 8am-12:30pm or 4pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging. Recognition and appreciation from leadership. Problem-solving and helping customers. Learning about the business. Laid back environment. Weekends off.

Responsibilities: Receive and respond to department calls and voicemails from internal and external customers. Resolve lost package claims by servicing customers accordingly. Reply to customer investigation emails. Provide support to other departments and assist with contact center phone call volume as needed.

Qualifications: Computer proficiency, including the ability to multi-task. Verbal and written communication skills. Sound reasoning and judgment with the ability to resolve routine package investigation issues involving multiple factors within established procedures.

Benefits: Pay rate: $16.50 / hr. 30-50% employee discount.

Paid time off: 8 personal days & 10+ vacation days per year, plus holidays. Casual dress code – Wear your sneakers to work! Medical / dental / vision coverage. 401(k) with Roth option and company match. Opportunities for advancement. Learning & development opportunities. Education reimbursement program. Life insurance. Referral bonus program. Recognition and appreciation initiatives.