Deskside Technician - Tier 2
intellidyne for veteransFalls Church, VA
Deskside Technician - Tier 2
intellidyne for veteransFalls Church, VASenior L5
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
APPLY NOW (opens in a new tab)Representing IntelliDyne and its interests in all client engagements. Addressing and correcting any hardware, software or connection issue Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software. Resolving problems through customer education, training and direct assistance. Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. Responding and correcting formatting for printing and all other peripheral issues as they arise. Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications. Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Qualifications:
- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
- Minimum of 4 years of enterprise experience in commercial or government environment.
- Must have an active DOD Public Trust or higher.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
- PreferredITIL Foundations v4 desired.
- Knowledge of Remedy or other trouble ticket software.
About Us:
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in IntelliDyne Jobs for Veterans's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Level
Senior L5
Location
Falls Church, VA
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
yesterday