Director of Business Capabilities

Key responsibilities: Develops and implements the Business Capabilities strategy, ensuring alignment with organizational priorities and customer needs Provides oversight for complex initiatives, managing scope, dependencies, risks, and deliverables Assists in financial planning and vendor management, ensuring effective governance and resource allocation

Required qualifications: Bachelor's degree in a relevant field with 10+ years of experience in health insurance operations, or equivalent experience with an associate degree or high school equivalency Proven experience in leading cross-functional initiatives and managing vendor relationships in a matrixed environment Strong knowledge of health-plan platforms such as Epic or similar claims systems Demonstrated ability to translate enterprise strategy into actionable capability roadmaps and measurable outcomes Excellent executive communication skills, with the ability to present complex information clearly and influence decision-making