Retention Specialist (Bilingual - Spanish)
slice merchant servicesHolmdel, NJ
Retention Specialist (Bilingual - Spanish)
slice merchant servicesHolmdel, NJSenior L5
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Other Activities Related to Credit IntermediationCredit Card IssuingFinancial Transactions Processing, Reserve, and Clearinghouse Activities
APPLY NOWExcellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.
Responsibilities:
- Communicate directly with customers, utilizing strategies to retain the business of existing customers
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Responsible for proper pipeline management within CRM tools
- Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
- Educate customers on the value of our services
- Lead retention efforts to maintain or increase volume retention across the portfolio
Required Qualifications:
- Minimum five-year customer service and or two years of retention experience
- Results-oriented self-starter with disciplined workflow practices
- Strong problem-solving and decision-making abilities
- Ability to isolate and overcome objections
- Ability to accomplish objectives during challenging customer interactions
- Comfortable managing email, Google Docs, and CRM system
- Empathy and patience
- Strong de-escalation ability
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Level
Senior L5
Location
Holmdel, NJ
Occupation
Customer Service Representatives
Industry
Other Activities Related to Credit Intermediation
Posted
8 days ago