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Contact Center Supervisor - Northern Virginia - Hamaker Court

childrens national medical centerAlexandria, VASenior L5

$58,344.00 - $97,240.00

First-Line Supervisors of Production and Operating WorkersMedical and Health Services ManagersFirst-Line Supervisors of Office and Administrative Support Workers
All Other Outpatient Care CentersOffices of PhysiciansAll Other Miscellaneous Ambulatory Health Care Services
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Call Center Manager Kids Are Our Everything.
Location: 10071 Northern Virginia Clinics
Pay Range: $58,344.00 - $97,240.00
About The Role: Under the direction of the Sr. Practice Operations Manager, is responsible for managing the day-to-day operations of the assigned Call Center Queue. Responsible for maintaining a productive and professional environment with regards to appointment scheduling for a group of designated departments utilizing the scheduling guidelines. Promotes excellent internal and external customer relations. Supervises the performance of the staff and implements Call Center policies and procedures to achieve high customer satisfaction.
Functional Accountabilities:
  • Manages Call Center performance standards
  • Quality Control
  • ComplianceStaff Development
  • Cost Management
  • Benefits That Support You:
Comprehensive health coverage, including medical, prescription, infertility, and transgender health services. Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day. Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts. Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans. Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us: Nationally Recognized Excellence – Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report. Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments. Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

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Level

Senior L5

Salary

$58,344.00 - $97,240.00

Location

Alexandria, VA

Occupation

First-Line Supervisors of Production and Operating Workers

Industry

All Other Outpatient Care Centers

Posted

yesterday

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