Charlotte, NC — Hybrid Contract to Hire W2 Only 3–5 Years Experience We are seeking a Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives. This role serves as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Information Protection findings — including Ghost Drive access cleanups, sensitive data exposure (e.g., passwords in plain text), and remediation of files across OneDrive, network drives, and Microsoft-supported product links. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, executed, and tracked efficiently, in close collaboration with Cybersecurity, IT support, and business stakeholders. ? Critical Requirements W2 only — no C2C or 10993–5 years of experience in Help Desk, IT support, or customer-facing technical support
Responsibilities:
Serve as Tier 1 intake and support for user inquiries related to Varonis-driven remediation effortsConduct targeted user outreach (email, Teams, calls) to impacted users to drive remediation actionsClearly explain remediation requirements to non-technical users, including removal of inappropriate access (Ghost Drives) and elimination of sensitive data such as passwords in plain textTrack and document user responses, actions, and exceptions in ticketing or tracking toolsPerform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as neededSupport campaign-based remediation efforts including follow-ups and reporting on completion statusMaintain standardized documentation and FAQs to ensure a consistent user experienceEnsure all interactions align with internal data protection and risk reduction objectivesTroubleshoot software and hardware issues, support post-go-live remediation, and conduct manned office hours for Active Directory users
Required Qualifications:- Active Directory — Users, Groups & Access
- File Shares & Permissions
- Ticketing & Case Management Tools
- Varonis (Remediation Support)
- OneDrive & Network Drive Management
- Microsoft 365 (Teams, SharePoint)
- User Outreach & Communication
- Data Protection & Risk Reduction
Basic understanding of Active Directory concepts including users, groups, and access controlsFamiliarity with file share permissions and data exposure scenariosStrong communication skills — ability to clearly explain technical issues to non-technical usersExperience working with ticketing systems or case management toolsStrong attention to detail with the ability to track multiple concurrent user interactionsComfortable operating in a structured, process-driven environmentHighly responsive, organized, and results-oriented
