GENERAL SUMMARYResponsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear. PRINCIPAL DUTIES AND RESPONSIBILITIESResponsible for inspecting the eyewear and the coordinated order prior to delivery Dispense eyewear using the E.A.R.N. for Dispensing process methodology Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient's face through various frame adjustments Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD's, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry Receive eyewear orders into the software program and manage delivery status reports Assist with placing patient's eyewear orders as neededEDUCATION & EXPERIENCEHigh school diploma or G.E.D required. Previous computer experience and basic math skills preferred. Previous customer service, hospitality, or retail experience preferred. Previous dispensing/optical experience preferred. Must be able to walk, bend and stand for extended periods of time. Completion of all required training courses as directed by Henry Ford OptimEyes.
WORKING CONDITIONS: Works in retail optical environment. Requires evening and weekend hours.
Additional Details:
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview:
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits:
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer:
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
