Disney Reservation Sales Agent Disney's Reservation Sales Agents create a magical experience for our Guests before they arrive for their Walt Disney World Resort vacation and continue that magical experience during their stay! As the Disney Reservation Sales Agents, you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Reservation Sales Agent position is a high-volume inbound contact center located in Tampa, FL. The Disney Reservation Sales Agents will attend a mandatory paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 5:45 a.m. to 12:15 a.m.
Responsibilities:
Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
Meet required departmental metric expectations including efficiency goals
Creatively find solutions to Guests' requests to enhance their vacation experience
Maintain discretion and Guest confidentiality
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends and holidays
Basic Qualifications:
One (1) year of Sales and Service experience in a high-volume environment
Written, verbal and interpersonal communications skills
Adaptability to the fluctuating needs of our operations
Computer proficiency within a Microsoft Windows environment
Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
Navigate between multiple and concurrent computer applications
Ability to use good judgment and decision making
Passion & knowledge of Disney Products
Preferred Qualifications:
Three (3) years of Travel Agency or Contact Center experience
Sales and closing skills and the ability to overcome objections
Bilingual
Additional Information:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
The starting pay rate for this position in Florida is $20.00 per hour, with an opportunity for the pay rate to be higher based on experience. Reservation Sales Agents will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
