Position Summary:
The Operations Manager is responsible for leading daily transportation operations for a fleet specializing in container drayage, regional trucking, and customer delivery services. This individual will oversee dispatch, driver performance, port operations, equipment utilization, customer service, and operational efficiency while ensuring compliance with DOT and safety regulations. The ideal candidate is a hands-on transportation leader with experience managing high-volume drayage operations, container movements, fleet productivity, and driver engagement in a fast-paced environment.
Key Responsibilities
Fleet & Dispatch Management:
Oversee daily dispatch operations for a fleet of drivers and equipment.
Optimize routing, load planning, and resource utilization.
Monitor real-time transportation activity and resolve service interruptions.
Ensure on-time pick-up and delivery performance.
Drive operational efficiencies and reduce transportation costs.
Drayage & Port Operations:
Manage container appointments and port scheduling activities.
Coordinate movements between ports, rail yards, warehouses, and customer locations.
Oversee chassis utilization and equipment availability.
Minimize demurrage, detention, and per diem costs.
Develop relationships with steamship lines, terminals, and port authorities.
Driver Leadership & Development:
Lead driver recruitment, onboarding, retention, and performance management.
Coach and develop drivers to improve productivity and service levels.
Conduct safety meetings and operational reviews.
Manage driver schedules, coverage plans, and workforce planning.
Customer Service & Operations Excellence:
Serve as the primary escalation point for service-related issues.
Maintain strong relationships with customers and business partners.
Ensure customer expectations are met through proactive communication.
Track KPIs and implement continuous improvement initiatives.
Compliance & SafetyEnsure compliance with DOT, FMCSA, OSHA, and company policies.
Monitor ELD, Hours-of-Service, and driver qualification requirements.
Lead accident investigations and corrective action plans.
Promote a culture of safety and accountability.
Qualifications:
5+ years of transportation, trucking, or logistics operations management experience.
Strong experience with container drayage and port operations.
Experience managing fleets of 30+ drivers.
Knowledge of chassis pools, marine terminals, intermodal transportation, and container movement.
Strong understanding of TMS, GPS tracking, and ELD systems.
Proven leadership, coaching, and performance management skills.
Excellent problem-solving and decision-making abilities.
Ability to thrive in a fast-paced, real-time operational environment.
BENEFITS: Paid Sick Leave where applicable by State
Benefit offerings for full-time employment include medical, dental, vision, commuter benefits, and a 401k plan offer Annual discretionary bonus based on company and individual performance Equal Opportunity Employer/Veterans/Disable led To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate toThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable The California Fair Chance ActLos Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for EmploySan Francisco Fair Chance Ordinance
