Coordinate ocean export shipments and support cargo movement from initial customer requirements through completion. Manage RO/RO, breakbulk, project cargo, and other ocean export shipments. Serve as a dedicated point of contact for assigned customer accounts, providing proactive updates and responding to shipment questions. Prepare, review, and coordinate shipment documentation. Coordinate with carriers, vendors, customers, agents, and other partners involved in moving cargo. Support export customs-clearance requirements and work with the appropriate parties to ensure documentation and shipment information are accurate. Monitor shipments and resolve operational issues, delays, or exceptions as they arise. Verify vendor invoices and shipment costs for accuracy. Ensure customers are billed appropriately and required payment is received before cargo release. Maintain organized shipment records and communicate clearly across customers and internal teams. Provide the high-touch customer service expected in a specialized freight environment.
