IT Support Technician

Telecommunications Support: Install, configure, maintain, and troubleshoot telecommunications systems, including VSAT, radio communications (VHF/UHF), SDH/OTN systems, Telephone Exchanges, Fiber Optic network, SCADA system and related telecom equipment. Monitor telecom network performance and ensure high availability of communication services. Support satellite communication systems and coordinate with service providers for issue resolution. Perform preventive and corrective maintenance on telecom infrastructure. Improve current telecomms services by sponsoring or executing service improvement projects aimed at improving functionality, achieving cost efficiency, increasing reliability or delivering new infrastructure. Maintain documentation of telecom systems, configurations, and operational procedures.

IT Infrastructure & Helpdesk Support: Provide daily IT Helpdesk support for users, including hardware, software, network, printer, and connectivity issues. Troubleshoot and resolve incidents related to desktops, laptops, operating systems, Microsoft 365 applications, and network services. Support user account administration, access management, and IT asset management. Assist with installation, configuration, and maintenance of IT infrastructure, including switches, wireless access points, and servers. Ensure timely resolution of service requests and incidents in accordance with company procedures.

Operational Support: Support daily business operations by ensuring the availability and reliability of IT and telecom services. Participate in infrastructure upgrades, system improvements, and technology projects. Coordinate with vendors and contractors for maintenance and support activities. Prepare technical reports, inventory records, and operational documentation. Ensure compliance with company HSE, cybersecurity, and operational standards.

Qualifications: EducationBachelor's Degree in Telecommunications Engineering, Information Technology, Electronics Engineering, or a related field.

Experience: Minimum 10 years of experience in IT infrastructure support and telecommunications systems. Hands-on experience with VSAT, radio communication and SDH/OTN systems, and network troubleshooting. Experience providing IT Helpdesk and end-user support in a corporate or industrial environment.

Technical Skills: Telecommunications systems (VSAT, VHF/UHF radio, SDH/OTN, SCADA, satellite communications).LAN/WAN, Wi-Fi, TCP/IP networking, Fiber Optic and network troubleshooting. Microsoft Windows, Microsoft 365, Active Directory, and IT service management tools. Hardware and software installation, configuration, and maintenance. Strong troubleshooting and problem-solving skills.

Desirable Qualifications: Experience working in the Oil & Gas industry or remote operational environments. Knowledge of OTN (Optical Transport Network) data transmission systems along pipelines. Experience with fiber optic communication networks and industrial telecom systems. Experience with procurement processes and purchasing activities using SAP S/4HANA.Familiarity with cybersecurity best practices and IT governance standards.