Operations Associate (Fully Remote)

Provide accurate, timely, and personalized support to customer inquiries across channels. Follow SLAs and established SOPs, identifying opportunities to improve them. Operational Execution: Execute daily workflows with precision using documented SOPs. Identify gaps and inefficiencies and suggest practical improvements. Assess listing applications based on defined criteria to ensure company standards. Escalate issues to superiors and communicate updates to relevant parties. CoinGecko CoinGecko is a global leader in tracking cryptocurrency data. Since 2014, it has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges and serving over 300 million page views in more than 100 countries.