Store Lead

Key Responsibilities: Lead the restaurant during assigned shifts. Delegate responsibilities to the team and ensure they are exceeding customer expectations. Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures. Respond to customer questions or complaints over the phone or in-store. Execute supervisor functions on the POS system such as discounts and voids and reconciles till at the end of each shift. Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems. Document any staff performance issues and communicate to upper management using the proper channels. Provide leadership and direction, giving ongoing feedback of expectations. Motivate, coach, and train team members to excel in their position. Participate in training, developing new hires, and teaching standards to those that need improvement. Has the ability to effectively communicate with team members so they understand direction, feedback, and coaching. Interview, hire, and onboard potential and new employees.