Customer Service Representative Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It's our talent that helps make Merchants Metals the first name in fence solutions. This is a hands-on, individual contributor role focused on day-to-day sales, account growth, and customer interaction.
POSITION SUMMARY:
The Customer Service Representative is responsible for managing customer relationships, processing orders, and driving incremental revenue through account development and product recommendations. This role focuses on day-to-day sales execution within an established customer base, with an emphasis on repeat business, upselling, and customer satisfaction. Compensation Hourly base payESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:Build and maintain strong relationships with contractors, builders, and B2B customers to drive repeat business Identify opportunities to upsell and cross-sell products based on customer needs Actively manage and grow existing accounts through consistent follow-up and customer engagement Handle inbound and outbound calls to generate sales and support customer orders Qualify customer needs, provide accurate pricing/quotes, and close sales opportunities Respond to customer inquiries and present product solutions aligned with their requirements Learn and confidently communicate product knowledge to support customer decisions Collaborate with internal teams (warehouse, operations) to ensure timely and accurate order fulfillment Manage multiple orders, requests, and priorities in a fast-paced environment Provide a high level of customer service while maintaining a focus on revenue generation
Requirements:- REQUIRED EDUCATION/CERTIFICATION:13 years of inside sales experience, preferably in B2B distribution, building materials, or industrial environments
- Proven ability to generate sales, upsell products, and grow customer accounts
- Strong phone presence with confidence in handling sales conversations
- Ability to build relationships with a wide range of customers (contractors, builders, etc.)Highly organized with the ability to multitask and prioritize effectively
- Adaptable and comfortable working in a fast-paced, team-oriented environment
Benefits:
We've got you covered.
Merchants Metals offers benefits that are specifically designed to fit your needs. We provide industry-leading coverage and benefits to our people and qualified family members, including:
- Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire Family at a very low cost
- Company Paid Life Insurance and Short/Long-Term Disability Insurance
- Convenient 24/7 Doctor Visits through Live Health OnlineLegal Assistance via Legal Shield
Employee Assistance Program and discounts.401k Retirement Program with strong company match.
In addition to the benefits program, Merchants Metals also provides employees a competitive wage, career advancement, paid PTO, and holidays. and training opportunities.
