Help Desk Technician & End-User Support

Illinois State Board of Education is seeking a Help Desk associate to provide frontline support to internal and external users, handling password resets, account issues, and basic software problems. You will work in a team using a multi-queue phone system and ticketing software to document resolutions. The role emphasizes customer service, clear communication, and the ability to translate technical details for non-technical users, with opportunities to learn new systems like ELIS and IWAS.