Service Contract Sales Representative
About Us:
Automotive Product Consultants (APC) provides an array of services in the automotive industry and other industries. Our core service, the APC Follow-Up Program, is a proven system that provides dealerships with a second opportunity to sell sales and service customers with F&I products after they have left the dealership. Principal Purpose of Position: At APC, we are a little different from other call centers as all our marketing is branded. We have relationships with approximately 500 different dealers across the country that we market on behalf of. As a Service Contract Sales Representative with our organization, you will be answering inbound sales calls, making outbound follow-up calls, and up selling these leads.
Duties and Responsibilities:
Answer inbound sales calls: Manage a high volume of inbound calls, exceeding 100 calls per day, while maintaining professionalism and providing excellent customer service.
Make follow-up sales calls: Conduct follow-up calls to customers who have shown interest in products or services, aiming to convert leads into sales.
Ensure all policies and procedures are maintained and implemented: Adhere to company policies and procedures, ensuring compliance in all sales interactions to maintain high standards of service.
Recommend and share successful sales approaches: Collaborate with colleagues and management to share successful sales strategies and techniques, contributing to the overall success of the sales team and the company.
Strive to increase rapport with customers: Build and maintain positive relationships with customers, understanding their needs and preferences to enhance the sales experience, and increase customer loyalty.
Basic data entry and documentation: Maintain accurate and detailed records of inbound customer calls, including customer information, inquiries, and outcomes, to track sales performance and improve future interactions.
Qualifications:- At least 1 year of call center, previous service contract sales or insurance sales experience required.
- Ability to effectively communicate with customers over the phone, convey product information, and address customer inquiries and concerns.
- Proven ability to meet or exceed sales targets, with experience in outbound or inbound sales.
- Strong customer service skills, with the ability to build rapport with customers, and provide a positive customer experience.
- Ability to accurately enter and document customer information and sales transactions.
- Ability to adapt to different customer interactions and sales scenarios, i.e., handle objections, resolve problems, and customer inquiries.
- Proficiency in basic data entry and familiarity with customer relationship management (CRM) software or similar systems.
- Highly driven to achieve and exceed sales targets, with a focus on driving revenue for the company.
- Our Employees Enjoy:
- Competitive Salary & Commission 401K with Company Match
- Medical, vision and dental insurance
- Paid vacation and personal time
- Holiday pay
- Career advancement opportunities
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Spectrum we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Diversity, Equity, & Inclusion at Spectrum Automotive Holdings Corp.:APC affirms that inequality is detrimental to our employees, our customers, and the communities we serve. Our goal is to impact lasting change through our actions.
Together, we unite equality and equity. APC is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyone on the basis of disability. Our human capital is the most valuable asset we have.
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well. We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
