Patient Financial & Insurance Coordinator - Fertility Practice

Location: 1375 Hospital Drive, Mount Pleasant, SC 29464 (Next to East Cooper Medical Center — 10–15 minutes from Daniel Island, Clements Ferry Rd, and Downtown Charleston)

Schedule: Full-Time | Monday–Thursday, 8:00 AM – 4:30 PM — No evenings or weekends Compensation: Starting at $23.50/hour + Quarterly Bonuses, Annual Holiday & Quality Bonuses & Full Benefits Help Local Families Grow in a Top-10% Fertility Practice Coastal Fertility Specialists is growing and looking for a compassionate, detail-oriented Patient Financial & Insurance Coordinator to join our Mount Pleasant team. Over 95% of the couples who come to us trying to conceive achieve their dream of starting a family, and you play a vital role in making their path clear, transparent, and stress-free from day one. With 5 offices, over 100 employees, 5 physicians, RNs, and a complete Embryology team, we are proud to rank in the top 10% nationally for pregnancy rates and hold consecutive national patient satisfaction awards.

What You Will Do: Verify Coverage: Obtain and accurately enter patient insurance and eligibility details into our system. Manage Prior Authorizations: Secure insurance authorizations prior to fertility treatments so patient cycles stay on schedule. Guide Patients Financially: Conduct one-on-one financial consultations (in person and via video/email) to explain out-of-pocket estimates, billing practices, and financing options with warmth and clarity. Coordinate Deposits: Collect cycle deposits prior to treatment start dates. Collaborate Across Teams: Partner closely with physicians, nurses, and administrative peers in a fast-paced clinic environment.

What You Bring: 2+ years of experience verifying insurance, calculating patient financial responsibility (deductibles, coinsurance, allowable amounts), and discussing sensitive financial details with empathy. Transferable backgrounds welcome: In addition to medical office coordinators, we strongly encourage dental treatment coordinators, specialty clinic coordinators, and retail bank/credit union representatives to apply. Strong Communication & Tech Skills: Comfortable explaining complex numbers simply, multitasking under deadlines, and conducting virtual consultations via email and video conferencing.

Benefits & Perks: Annual bonuses based on the quality of patient care delivered Health, Dental, and Vision Insurance + Health Savings Account (HSA) and/or Flexible Spending Accounts (FSA) 401(k) with company matching Company-paid Life and Disability Insurance as well as Telehealth for mental, primary and Urgent Care Paid Time Off (PTO) and predictable daytime clinic hours

Compensation details: 23.5 Hourly WagePI95278366c3e8-25405-42123868