Program AssistantSoCal Gas seeks an experienced Program Assistant to support its Energy Resource Center. Day-to-day activities include:
Provide comprehensive support to Program Team Leads, Supervisors, and Advisors in the execution of residential and commercial initiatives.
Process customer requests efficiently and coordinate with external vendors to ensure timely service delivery.
Assist in the development and refinement of program procedures to enhance operational effectiveness.
Perform accurate data entry and utilize various computer systems to support program functions; maintain organized and up-to-date filing systems.
Communicate program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
Respond to customer inquiries via phone, live chat, and email, ensuring a high level of service and satisfaction.
Desired Qualifications:
Associate's degree or equivalent education required.
Proven experience in accounting, record keeping, and managing filing systems.
Proficient in Microsoft Excel and database management tools.
Strong computer literacy with the ability to quickly learn and adapt to new software platforms.
Excellent planning and organizational skills, with attention to detail and the ability to manage multiple tasks efficiently.
