Customer Service Team Manager - Multi-Channel Coaching Lead

chewyNew York, NYMid L4

First-Line Supervisors of Personal Service Workers First-Line Supervisors of Retail Sales Workers First-Line Supervisors of Food Preparation and Serving Workers

Telemarketing Bureaus and Other Contact Centers Pet Care (except Veterinary) Services All Other Personal Services

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Chewy is seeking a Team Manager in Louisville, KY to lead a team of 10-25 hourly teammates across phone, email, chat and social media channels. You will coach, mentor and develop staff, drive performance against service and quality metrics, and partner with Recruiting to shape hiring and development. You will use data to guide coaching, while addressing attendance, conduct, and customer impact. The role requires strong communication, multitasking, and adherence to Chewy standards, with potential

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Level

Mid L4

Location

New York, NY

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

25 days ago

APPLY NOW