Control Room Operator

Location: Boston, MA (Logan International Airport)

Pay: $24.00 - $28.00 Shift: 2nd (1:30PM - 12:00PM), Friday-Monday (4 days a week) The role of the Control Room Operator is to constantly monitor the status of the baggage handling system (BHS) and alert BHS Assistants, Technicians, and JLL leadership when an impact to operations occurs. The BHS Control Room Operator shall have a good understanding of the physical system layout and associated control functionality to efficiently manage the baggage flow during the daily operation through the BHS and direct the response staff to incidents. The BHS Control Room Operator may also support JLL leadership in preparing reports and trending analyses.

Key Responsibilities: Report on Baggage Handling System (BHS) alarms/events to inspect, clear blockages/jams, and repair failed equipment as needed Coordinate personnel and resources to ensure minimum service requirements are maintained Coordinate with stakeholders and BHS-related inquiries by person/telephone and maintain a high level of customer service Control Room Operator(s) shall always be attentive of the condition of the entire BHS to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to jams, e-stops, faults, security, equipment malfunction, incorrect operation, incorrect routing of bags and power outages. Be well versed in system continency plans to limit system outages/delays and ensure system flow during critical repairs throughout operational hours Responsible for initiating communication protocols to stakeholders and JLL leadership when emergencies and impact to normal BHS operations occur Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to HMI controls, automatic tag readers, and running reports, searching bags and other issues as they arise Utilize CMMS systems such as Corrigo for all work performed. Dispatches technicians to troubleshoot repairs and respond to emergencies as needed Assist in maintaining system flow by performing BHS Assistant duties when needed Maintains a daily control room/operating log of activities including logging employee arrivals and departures. Responsible for completing daily shift and end of day reports and sending reports to management and client. Assist in maintaining bag room cleanliness Escalating problems or issues to Customer and Manager in a timely manner Be able to perform daily line walks and inspections when needed Be able to assist mechanics during system breakdowns when needed Perform monthly preventative maintenance for all bag room ATR Scanners and close out all work orders by assigned due date Must complete all required safety trainings as scheduled Attend work and safety meetings as required All other duties and tasks assigned.

Minimum Qualifications: Ability to lift up to 60lbs Familiarity with safety, security, and regulatory requirements related to baggage handling system operations Strong problem-solving skills and the ability to quickly identify and resolve issues in a fast-paced and time-sensitive environment Ability to work flexible hours, including evenings, weekends, and holidays as required by operational need Experience in Microsoft Office applications Ability to effectively communicate with stakeholders This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 57,800.00 58,844.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site Boston, MA If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.