Front Office Assistant Manager The Front Office Assistant Manager is responsible for supporting and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure exceptional guest experiences, operational excellence, and achievement of departmental goals. This position provides leadership, coaching, and strategic direction to front office team members while maintaining service standards, departmental procedures, and resort objectives. The Assistant Manager serves as a key member of the leadership team, acts on behalf of the Front Office Manager as needed, and plays an active role in driving guest satisfaction, employee engagement, and financial performance.
Essential Job Functions:
Assist the Front Office Manager in directing and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure efficient and consistent service delivery.
Provide leadership, coaching, mentorship, and performance management to front office team members and supervisors.
Manage staffing levels, scheduling, labor productivity, and departmental coverage to support operational demands while maintaining budget guidelines.
Ensure compliance with resort policies, procedures, brand standards, and safety regulations.
Participate in the recruitment, interviewing, onboarding, training, development, and retention of departmental team members.
Conduct performance evaluations and assist with employee relations matters, disciplinary actions, recognition programs, and career development initiatives.
Serve as Manager on Duty as assigned, responding to guest concerns, operational challenges, emergency situations, and service recovery opportunities.
Monitor guest satisfaction metrics, online reviews, and feedback to identify trends and implement service improvement initiatives.
Oversee the accuracy of guest reservations, room assignments, billing, cash handling, audits, and financial transactions.
Support departmental budgeting, forecasting, revenue optimization, cost control, and financial performance goals.
Conduct and lead daily operational meetings, shift briefings, and communication sessions to establish priorities and reinforce service expectations.
Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure seamless resort operations and guest satisfaction.
Monitor department performance indicators and productivity metrics, identifying opportunities for continuous improvement and operational efficiency.
Maintain departmental documentation, standard operating procedures, training materials, and compliance records.
Assist with implementing strategic initiatives, projects, and process improvements that support resort goals and enhance the guest experience.
Ensure adherence to all company service standards and foster a culture of professionalism, accountability, teamwork, and guest-centric hospitality.
Act in the absence of the Front Office Manager, assuming responsibility for departmental leadership, decision-making, and operational oversight.
Education/Experience:
Minimum of 3-5 years of progressive experience in Front Office, Guest Services, Concierge, or hotel operations required.
Minimum of 1-2 years of supervisory or leadership experience in a hospitality environment required.
Experience assisting with staffing, scheduling, labor management, and departmental operations.
Proficiency with hotel Property Management Systems (PMS), reservations systems, and Microsoft Office applications.
Demonstrated ability to lead, coach, develop, and motivate team members while maintaining accountability and service standards.
Strong knowledge of hotel front office operations, guest relations, service recovery, cash handling, and billing procedures.
Experience handling guest concerns, conflict resolution, and operational decision-making in a fast-paced environment.
Excellent organizational, communication, leadership, and problem-solving skills.
Requirements:
Strong leadership, coaching, employee engagement, and team development skills.
Ability to effectively manage multiple operational priorities while maintaining exceptional guest service standards.
Excellent verbal, written, and interpersonal communication skills.
Proven ability to resolve guest concerns, employee relations matters, and operational challenges in a professional and timely manner.
Working knowledge of hotel front office operations, reservations, room inventory management, cash handling, and guest services procedures.
Ability to analyze operational performance, identify improvement opportunities, and implement effective solutions.
Understanding of labor management and scheduling practice.
Ability to interpret and apply company policies, procedures, brand standards, and service expectations.
Strong organizational, critical-thinking, problem-solving, and decision-making abilities.
Proficiency in Microsoft Office Suite and hotel property management systems.
Ability to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately.
Ability to function independently and make operational decisions in the absence of the Front Office Manager.
Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and emergency situations.
Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
Valid driver's license preferred.
Physical Demands:
Ability to stand and walk for extended periods throughout the workday while monitoring operations and interacting with guests and team members.
Ability to move throughout all areas of the resort, including guest rooms, public spaces, meeting facilities, and administrative offices.
Ability to sit, stand, bend, reach, stoop, kneel, and use hands and fingers to operate office equipment and perform administrative duties.
Ability to frequently use a computer, telephone, and other standard office equipment.
Ability to communicate effectively in person, over the telephone, and through electronic communication methods.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Ability to respond quickly and efficiently to guest needs, operational issues, and emergency situations.
Ability to work in a fast-paced environment with frequent interruptions while maintaining professionalism and attention to detail.
Ability to travel between resort facilities and departments as required to support daily operations.
Work Environment:
Primarily works in a hotel/resort Front Office environment with frequent interaction with guests, team members, and leadership.
Regularly moves throughout the resort to monitor operations, support team members, and respond to guest and operational needs.
Fast-paced environment requiring the ability to manage multiple priorities and frequent interruptions.
May be exposed to stressful situations involving guest concerns, staffing challenges, emergency situations, and operational deadlines.
Works closely with Housekeeping, Engineering, Food & Beverage, Sales, and other resort departments.
Schedule may include mornings, evenings, weekends, holidays, and on-call responsibilities as business demands require.
Frequent use of computers, telephones, radios, and other office equipment.
Occasionally works outdoors while assisting with arrivals, departures, special events, or resort operations.
Aspen Meadows Benefits
Benefits:- One free meal in the employee dining room per shift for all service professionals.
- Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
- Full-time and part-time service professionals are eligible for free gym usage.
- Free onsite parking.
- Free ski pass for full-time service professionals during the winter; or ski pass bonus.50% discount on food and beverage in West End Social.25% discount on food and non-alcoholic beverages in Meadows Café.We-cycle program located on-site.
- Eligible for employee referral benefit.
- Employee housing when available, restrictions may apply.
- Discounted tennis and pickleball rates.
- Hiking trails located directly on-site
- Receipt and Acknowledgement
- I acknowledge and understand that:
- Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
Job duties, tasks, work hours and work requirements may be changed at
