Dispatcher Care2UCare2U was formed in 2022 around a single and singular vision to revolutionize the trusted house call: bringing back a care-full custom, while bringing forward an increasingly care-less healthcare industry. By optimizing each patient's site of care and removing them from endless and expensive hospital admissions physicians, care managers, caregivers, and entire health organizations could simultaneously improve outcomes and lower costs. So, with an 100+ years of combined expertise across Emergency Medicine, Population Health, In-Home Care, and Logistics to build from, the Care2U Team developed a comprehensive yet compassionate, efficient and effective, end-to-end Platform of services that brings together the comfort of yesteryear's in-home consultations with the capabilities of today's medical technologies, all to realize the promise of tomorrow's high-complexity healthcare. Because for every acute care need treated outside of an emergency facility, the entire healthcare system is given a better chance to, itself, heal. This is 'healing at home' is all about. This is Care2U.
Job description:
Dispatcher Care2U is a fast-growing healthcare startup providing on demand, in-home, urgent, and acute care throughout Manhattan, the surrounding boroughs, Nassau, and Westchester counties, focusing on providing a patient-centered care experience. Our goal is to keep patients in their homes and out of the hospital. The dispatcher plays a critical role in managing both urgent and ongoing care needs for our patients. This position supports field staff through effective communication and coordination, ensuring smooth day-to-day operations. This is an entry-level position with opportunities for growth.
Primary Responsibilities:- Call Management: Answer calls promptly and professionally, obtaining critical information from callers
- Situation Assessment: Evaluate the location and nature of visits. Confer with a supervisor when needed to determine the appropriate level of response.
- Scheduling: Actively manage the patient scheduling system, updating arrival times and adjusting provider time slots based on field staff updates.
- Dispatch Operations: Assign field staff based on call priority and location of available units.
- Real-Time Communication: Provide timely updates on field staff locations and ETAs to clinical and leadership teams.
- Caller Instructions: Offer preparation instructions to patients or caregivers while field staff are en route.
- Monitoring and Coordination: Track field unit locations and statuses, coordinating activities to maintain operational efficiency.
- Documentation: Maintain accurate and timely records of calls, responses, and outcomes in the dispatch system.
- Protocol Adherence: Follow established company protocols and procedures to ensure compliance.
- Information Gathering: Ensure all necessary information and items are collected before field staff leave a patient's home.
- Operational Support: Provide field units with updates on patient orders, traffic, obstacles, and other logistical considerations. Monitor routes and adjust priorities to optimize scheduling and coverage.
- Care2U is an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Job Types: Per diem and part-time Pay: $20.00 per hour Expected hours: 20 per week Location: Queens with hybrid schedule Requirements Qualifications Strong verbal and written communication skills with the ability to interact professionally across teams. Calm under pressure with the ability to make quick, sound decisions. Highly organized and capable of managing multiple tasks independently.
Comfortable working in a fast-paced, dynamic environment. Strong judgment and critical thinking skills. Collaborative mindset with a focus on supporting both field and leadership teams. Flexibility to work shifts, including evenings, weekends, and holidays. Resides in or near New York City or Long Island, or willing to commute within the operational area. Experience in healthcare or dispatching preferred but not required. Proficient in using computer systems, scheduling software, and data entry platforms.
