Sr. Manager, Client Operations

The Role: The Senior Manager, Client Operations (RC Relations) leads the Regional Center Relations function within Client Operations, ensuring continuity and accuracy of Regional Center funding. This role owns authorization-related partnerships with Regional Centers, including proactive reauthorization management, discrepancy resolution, funds recovery, and reconciliation. As the leader of a newly established team, the Senior Manager builds the operating model, develops the team, and establishes the workflows and performance standards needed to prevent service disruptions and protect authorized funding.

Primary Responsibilities: Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services. Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds. Build and maintain strong relationships with Regional Center service coordinators, fiscal teams, and leadership, serving as the primary operational contact for authorization-related matters. Lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding. Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership. This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

Qualifications: Previous experience working with Regional Centers is required Bachelor's degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.4+ years of people management experience, including team development, coaching, and performance management. Experience establishing or significantly redesigning a team, operational process, or function strongly preferred. Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred. Skills Relationship management People leadership Authorization management Operational execution Performance management CommunicationWhat We Bring to the Table:24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).The expected California Pay Range for this position:$103,262 - $130,000 USD