Senior Customer Support Administrator/IT Specialist GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Merrifield, VA.
Responsibilities:- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and, updates, and tracks service call requests within service ticket tracking systems such as Remedy, Service
- Now, Service
- Manager, and others.
- Troubleshoots and resolves issues with on-site communications equipment.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Maintains remote user assistance capabilities.
- Provides technical assistance for relocations and moves.
- Stages and take-downs end-user workstations and associated equipment.
- Manages user/workstation accounts and permissions within Active Directory.
- Maintains operability of the Uninterruptible Power Supply (UPS).Provides troubleshooting of VTC equipment.
Qualifications:- High school diploma with 6 - 9 years of IT customer support (or commensurate experience)
- Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
- Experience with system reimaging, remote desktop management platforms, and remote connection tools.
- Ability to lift 50 pounds.
- Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.
- Posted Salary RangeUSD $75,000.00 - USD $75,000.00 /Yr.
