Responsibilities
DESCRIPTION:
The Assistant Director, Veteran Student Services leads the development, coordination, and administration of programs that support military-connected students. This role serves as the primary liaison for all matters related to Veteran StudentServices, ensuring compliance with federal and state regulations. Position plays a vital role in supporting prospective and current military-affiliated students in accessing educational benefits, understanding VA policies, and successfully integrating into the campus community.
ESSENTIAL FUNCTIONS:
Directs the Veterans Student Services program, policies, and procedures in compliance with VA regulations.
Oversees daily department operations, including budget management, and assessment of services and programs, to ensure continuous improvement and student support.
Manages all reporting to the U.S. Department of Veterans Affairs, including organizing and prioritizing certifications, reporting of enrollment status, and verifying course compliance.
Ensures college compliance with federal and state agencies by creating and maintaining policies, procedures, and documentation aligned with VA regulations.
Supervises staff and VA Work Study students, including hiring, scheduling, coaching, mentoring, training, professional development, and performance evaluation.
Partners with other departments to enhance veteran student engagement and develop a veteran-friendly environment through programming and support services.
Develops and implements a recruitment plan for veteran and military-connected students that aligns with overall college recruitment goals.
Collaborates with Academic Affairs to recommend academic credit based on military training and experience, using resources such as the American Council on Education (ACE) Military Guide.
Builds and maintains strategic partnerships with veteran serving organizations, committees, and resource groups to support student success and increase access to services.
Designs and leads programs that support academic, career, and personal success of veteran students, including workshops, networking events, and outreach initiatives.
Performs other duties as may be required or assigned.
REQUIRED QUALIFICATIONS:
1. Bachelor's degree from a regionally or nationally accredited institution in Business, Psychology, Education, or a related field.
2. Three years of professional experience administering military programs that assist service members, veterans, and/or their family members.
3. Two years professional supervisory or team lead experience.
DESIRED QUALIFICATIONS: 1. Professional Veteran’s Affairs Department experience in higher education.
2. One year of experience with Veteran’s Affairs enrollment/certification system (Enrollment Manager/VA-Once).
KNOWLEDGE, SKILLS & ABILITIES: Knowledge of veterans’ programs, laws, regulations, and services.
Working knowledge of the VA enrollment/certification system (Enrollment Manager), knowledge of audit standards, and knowledge of available benefit programs and services.
Ability to exercise discretion and independent judgment.
Ability to address student issues/concerns thoroughly and to full resolution with excellent customer service.
Excellent verbal, written, presentation, and interpersonal communication skills.
Excellent Microsoft Office skills (Outlook, Word, Excel, PowerPoint) and the ability to become proficient in video conferencing applications, including Teams/Zoom.
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Ability to effectively supervise, motivate, plan, and organize workloads and staff responsibilities.
Ability to manage multiple projects and meet deadlines in a fast-paced, multi-priority environment.
Sensitivity to the needs and concerns of students from diverse family, ethnic, skills, and economic backgrounds.
Ability to exhibit a professional, courteous demeanor.
Commitment to working in a multicultural environment.
WORK ENVIRONMENT and SPECIAL CONSIDERATIONS:
Works inside in an office environment.
May be required to work flexible hours, including evenings and weekends.
May require travel to other campus locations and to off-site locations for meetings and events.
This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The College anticipates that the position incumbent must be available throughout the workday, and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent is expected to carry a personal cell phone and is required to provide their current cell phone number to the Office of Human Resources and their immediate supervisor.
This position is not eligible for Veteran’s Preference.
Pay Benefits and WorkSchedule
We offer competitive pay with a beginning salary of $55,493 commensurate with education and experience exceed the required qualifications, plus an attractive total rewards package including:
Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)
A variety of paid health and life insurance coverages
Wellness incentives and free gym membership at the Raider Fitness Center
FRS retirement and other options
Professional Development and Paid Tuition
Free on campus parking
Conditions ofEmployment
Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks will be conducted for all new employees, and for rehired employees who have had a break in service for 6 months or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver's license check, previous employment and references.
Equal Employment Opportunity
Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans’ or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.
OtherInformation
VETERANS' PREFERENCE:
Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant’s military service background when filling job positions not covered by Veteran’s Preference laws.
To claim Veteran's Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans' Preference.
HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:
Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services.
This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.
