Customer Care Coordinator

Pay: $40,000.00 - $45,000.00 per year

What You'll Do: Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members. Review and forward messages received during after-hours. Assemble and distribute job folders with estimates and other job-related documents. Send welcome emails to new customers in the Reconstruction Department. Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms. Assist with various administrative and operational duties.

Who You Are: 2 years of progressive work experience.1 year of administrative experience, preferably in the home restoration industry. Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims. Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills. Fluent in English. English and Spanish is a strong plus. Knowledge and understanding of restoration industry platforms is a plus. Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers. Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy. Motivated self-starter who is professional and has a passion for making things better. Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business. Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Your Impact: You will help ensure calls, customer communication, job documentation, and administrative tasks are handled accurately and efficiently, supporting a smooth experience for both customers and the Thomasville team.