Primary Details Time Type: Full time Worker Type: Employee Lead Specialty Claims (Aviation)
Location: USA – Plano, New York and Chicago
Work Arrangement: Hybrid The salary range for this role is: $ 124,000-$233,000
The Opportunity:
Manage operational and technical aspects of Aviation Claims, ensuring efficient, compliant, and customer-focused handling through best practices. This position principally includes providing day-to-day leadership and pro-active evaluation and oversight of direct handled and follow market claims in alignment with lead market recommendations, claims handling agreement(s), aviation insurance policies, and regulatory requirements. This role drives continuous improvement to enhance quality, cycle time, and service while building strong relationships with internal stakeholders, customers, brokers, and market partners.
Responsibilities:
Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
Resolve customer service issues to ensure their prompt and timely resolution.
Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
Work Experience : Necessary Work Experience includes: Moderate relevant experience.
Preferred:
Work Experience includes: Significant exposure to managing high risk and/or high value claims.
Involvement with relevant industry groups.
Moderate experience in insurance Qualifications : Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience.
Preferred
Qualifications include: Bachelor's Degree or equivalent combination of education and work experience.
Compensation:
Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits:- We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
- As a QBE employee you will have access to: Hybrid Working – a mix of working from home and in the office22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways togive back to your community
- To learn more, click here: Benefits | QBE US.Why QBE? What if you could have a positive impact – at work and in the world?
- At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success – and we can be part of yours!
Commitment to Diversity:
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Supplementary information
Skills:
Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Summary
Job number: 361761
Date posted: 2026-10-01 Profession: Claims
Employment type: Full time
