Customer Service Representative Responsible to perform a variety of customer service functions. Promotes additional purchases and good public relations.
Responsibilities:
Greets customers; provides product and program information, demonstrates product features and explains benefits.
Strives to turn every potential consumer into a satisfied Badcock customer.
Responds to customer inquiries.
Takes, verifies and processes customer orders.
Inputs customer sales orders and credit agreement/application information in the computer.
Prepares and explains credit agreement.
Accepts and inputs customer payments and returns correct.
Sends correspondence and maintains store records as needed.
Solicits additional business through telephone and card mailings.
Post delivery follow-up.
Prepares merchandise price tags as required.
Learns and complies with the company's loss prevention program, works in a safe manner, identifies and resolves unsafe conditions that may result in property damage or personal injury.
Additional Responsibilities:
Performs such other duties and accepts such other responsibilities as are necessary and appropriate for the efficient operation of the store. Assist store manager in store maintenance, merchandising and display setup.
Qualifications:
High school diploma / GED, Bi-Lingual a plus.
Six month to one year retail sales, customer service experience.
Ability to work flexibility involving work hours, including weekends.
Ability to operate general office equipment.
Computer data entry.
Ability to use a calculator to perform fundamental math calculations.
Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
Ability to plan and organize daily work activities.
Ability to work independently in the absence of direct supervisor. Ability to lift up to 50 lbs. to assist customers loading vehicles and merchandising on the sales floor. Ability to sit, lift, stand, walk, bend, twist, stoop and kneel.
Other
Environmental Conditions:
Works indoors in a controlled environment. May be exposed dust and airborne particles.
Additional Information
Employee Benefits Include:
COMPETITIVE PAYMEDICAL, DENTAL, AND VISION401K PLANCOMPANY PAID LIFE INSURANCEMERCHANDISE DISCOUNTFITNESS CENTER REIMBURSEMENTONSITE FITNESS CENTERS (in some locations)VACATION AND PERSONAL PAID TIME OFFDAYCARE REIMBURSEMENT PLANEqual Opportunity Employer/Drug Free Workplace
