Field Operations Regional Manager - Southwestern Territory Reporting to the Director of Field Operations, this role is the operational backbone of your assigned territory. As a Regional Field Service Manager, you're not just running a team - you're shaping the customer experience, developing our technicians, and stepping in hands-on when the job demands it. Think 70 percent leadership, 30 percent boots-on-the-ground technical support. This role must be based within the region you lead. You'll serve as the primary point of accountability for service execution, technician performance, safety culture, and customer satisfaction across your territory. You'll directly manage the Field Operations Technicians assigned to your region, working cross-functionally with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on upcoming work, in-progress projects, customer escalations, and new service opportunities. You'll also collaborate closely with other Regional Managers to share resources and ensure optimal utilization across the network. Your focus areas include: Leading the operational execution of field service within your region Building and sustaining a world-class customer experience Coaching and developing technicians, including identifying training needs Providing hands-on technical leadership at key customer sites Driving a culture of safety and accountability across your team
What you'll do
Leadership & Team Management:
Lead day-to-day field operations within your assigned territory, ensuring high-quality and timely service execution.
Coach, mentor, and support the development of Field Operations Technicians, including performance management, skills development, and readiness for complex customer work.
Partner with HR and the Training team to continuously strengthen technician onboarding, upskilling, and curriculum effectiveness.
Participate in interviewing and selecting candidates for open technician roles to ensure high-quality hiring decisions.
Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.
Technical Leadership:
Serve as the technical escalation point for your region, providing hands-on troubleshooting, diagnostics, and support when needed.
Assist new or developing technicians at customer sites to build confidence, accelerate readiness, and reinforce best practices.
Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.
Customer Experience & Territory Management:
Maintain visibility into all active service activities within your territory, especially down-equipment situations, ensuring rapid response and proactive communication.
Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
Support administrative staff by providing accurate details needed for quotes related to training, repairs, inspections, and PM services.
Collaborate with other Regional Field Managers to share technicians and resources across territories as workload and customer needs shift.
Safety Leadership:
Drive a safety-first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs).Ensure all technicians remain compliant with customer-specific safety requirements and internal safety protocols.
Operational Excellence:
Maintain team utilization above 85 percent while balancing customer expectations and technician workload.
Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities.
Ensure accurate documentation, reporting, and communication across all service activities.
What you bring:
Minimum five years of related industrial field service experience required (electro-mechanical troubleshooting and repair, electrical system troubleshooting and repair, automation troubleshooting and repair).Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology, is preferred, HSD/GED is required. At least 2 years leading related technical teams Strong background training or developing technical employees, including leading complex or multi-system projects. Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment. Field based experience is strongly encouraged Skills & Characteristics Strong understanding of field service operations, customer requirements, and technician development needs. Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools. Deep technical knowledge of material handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices. Able to read and interpret schematics, drawings, specs, and work instructions. Excellent communication skills with ability to support, challenge, and coach diverse teams. Strong analytical, decision-making, conflict-resolution, and problem-solving skills. Highly organized with the ability to manage multiple priorities in a fast-moving field environment. Detail oriented and committed to maintaining accurate documentation and training records. In compliance with pay transparency requirements, the wage range for this role is $125,000.00 – $140,000.00/yr. This rate range provided is a national range, compensation will be based on location and skill set. When extending an offer, Adaptec Solutions considers factors including but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short-term/long term disability coverage and basic life/AD&D insurance and education assistance. Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
