Instructional Designer - Customer Care Training (6 Mo Contract)

Harvey Nash is seeking an Instructional Designer in Peoria, IL to develop and deliver training for customer care processes. You will apply ADDIE and adult learning principles, measure ROI, and keep materials compliant across a growing team. You’ll collaborate with a 13-member training group reporting to the Work Director, with travel up to 10% domestically. The role requires a Bachelor’s in Education/ID and 2+ years of relevant experience or 4+ years with a certificate.