Platelet Donation Specialist

Job Description: This position is responsible for recruiting eligible donors for first-time platelet donations to support organizational collection goals and inventory needs. The role develops and implements targeted recruitment strategies to increase first-time platelet donations, encourage repeat participation, and support long-term donor retention. The position provides education and guidance to donors and staff on platelet donation and recruitment best practices, while fostering donor engagement through in-field interactions and targeted, individualized outreach. It also participates in the ongoing evaluation of donor recruitment initiatives, using data and performance insights to refine strategies, improve effectiveness, and achieve organizational objectives.

Work Environment: This role operates across multiple settings, including our corporate offices, divisional donor centers, and mobile sites. Regular local travel is required on a weekly basis.

Essential Functions: Actively recruits eligible blood donors for first-time platelet donations through donor engagement, education, and targeted, personalized outreach to meet organizational collection goals and inventory needs. Identifies opportunities to convert whole blood donors into first-time platelet donors based on donor eligibility, organizational priorities, and data-driven insights. Regularly visits donor centers and mobile blood drives to recruit eligible first-time platelet donors, collaborates with collection staff, support donor engagement initiatives, and provides progress and outcome updates to leadership and internal partners. Partners with leadership from the Collections team to monitor platelet counts, identify recruitment opportunities, and coordinate strategies to achieve platelet collection goals. Implements and follow best practices for donor follow up, including thank you calls, satisfaction surveys and other feedback initiatives to support donor retention and continuous process improvement. Analyzes organizational data to identify trends, recruitment opportunities, and operational inefficiencies, recommending evidence-based improvements to increase first-time platelet donor recruitment and retention. Assists in the development and implementation of donor and staff promotional initiatives, partnering with the Donor Marketing team, to increase awareness, recruitment, and participation in platelet programs. Serves as a subject matter resource by educating staff, peers, and newly onboarded team members on platelet donation donor recruitment strategies, and best practices. Exemplifies the New York Blood Center Enterprises and Donor Engagement mission, vision, and core values by delivering exceptional customer service, fostering collaboration across departments and maintaining strong relationships with donors and Collection team members. Identifies opportunities to improve organizational processes and recommends practical solutions to enhance operational efficiency and donor experience. Performs other related duties and responsibilities as assigned.

Education: Bachelor's degree required; or an equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities necessary to perform the essential functions of the position.

Experience: Intermediate proficiency with Microsoft Office applications, including Word and Excel.1-2 years of experience in sales, account management, recruitment, customer service healthcare, or related field preferred.

Licenses / Certifications: Must have and maintain a valid local driver's license.

Knowledge, Skills & Abilities: Knowledge: Proficiency in Microsoft Office Suite and the ability to learn and effectively use organizational systems, databases, and other software applications. Knowledge of sales and/or customer acquisition, customer engagement, healthcare, or blood industry processes preferred.

Skills: Strong attention to detail and accuracy in all work processes. Ability to work independently with minimal supervision while effectively prioritizing and managing multiple responsibilities. Strong interpersonal skills with the ability to build relationships, influence others, and interact professionally with a variety of stakeholders, including team members, customers (donors), leadership, and internal partners. Demonstrated poise, tact, and diplomacy when handling complex situations and sensitive conversations. Excellent written and verbal communication skills, with the ability to communicate clearly and effectively in one-on-one and small group settings. Abilities: Ability to collaborate effectively in a team-oriented environment and contribute to local and enterprise-wide goals. Strong organizational and planning skills with the ability to manage tasks, resources, and priorities efficiently. Ability to respond proactively to management needs, address concerns, and provide timely solutions. Ability to thrive in a fast-paced environment while managing competing priorities and deadlines. Strong problem-solving skills with the ability to analyze information, identify opportunities, evaluate options, and implement effective solutions.

Overview: Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org.