Mitigation Technician As a Mitigation Technician, you are a vital part of our emergency response team. You'll assist in mitigation efforts in the field, support Lead Technician on-site, and ensure that emergency services are executed with urgency, professionalism, and technical excellence. This role requires strong work ethic, willingness to learn, and a commitment to high-quality outcomes. Our team is built on ownership, grit, and growth. At Merit, your success is driven by performance—and the opportunity is as big as your effort. This is a field-based, fast-response role based out of one of our branch locations. You will report directly to the Branch Manager and coordinate closely with Leader Mitigation Technicians and Emergency Service Coordinator.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned. Emergency Response & Mitigation Execution· Respond on-site to water, mold, and storm damage emergencies· Perform mitigation services including demo, extraction, drying, and cleanup under supervision· Set up and monitor drying equipment (air movers, dehumidifiers, etc.)· Follow IICRC standards and job-specific instructions from the Lead Technician· Assist with moisture readings, drying logs, and daily job tasks· Maintain PPE use, safety standards, and jobsite cleanliness at all times Jobsite Support & Organization· Load/unload trucks and organize tools, materials, and supplies· Maintain cleanliness and readiness of vehicles and equipment· Support in taking before/after photos, ITEL samples, and completing work authorizations· Execute assigned tasks with accuracy, speed, and professionalism· Conduct daily job site walk-throughs and quality checks· Maintain job site readiness, vehicle organization, and equipment tracking· Communicate with ESC on job progress, resource needs, and field updates· Support coordination with the Emergency Service Coordinator for estimate support Documentation & Software· Learn to operate software platforms like DASH, MICA, and Moisture Mapper· Upload jobsite photos, notes, and readings as directed· Assist in keeping digital records audit-ready and aligned with carrier expectations Customer Experience & Communication· Serve as the main point of contact for customers on-site· Set clear expectations, answer questions, and resolve concerns professionally· Ensure work authorizations, COS forms, and other documents are signed and submitted· Support the Lead Technician in setting expectations and maintaining communication· Always represent Merit with professionalism and empathy Continuous Improvement & Growth· Complete IICRC WRT & ASD certification (company-supported) within the first year· Attend jobsite training and team sessions to build technical knowledge· Show initiative, ask questions, and take pride in the work being done· Grow toward becoming a Lead Mitigation Technician through performance and commitment
