Remote AI Tech Support & Customer Success

BigBear.ai is seeking a Technical Customer Success Specialist to serve as the primary contact for US-based customers. This role blends top-notch support with strong technical acumen to guide users through AI-driven workflows and platform configurations. You will resolve issues, build trusted relationships, and educate clients on best practices while staying current with product updates and industry trends. This remote role requires excellent communication and a proactive, customer-first mindset.