Emergency Communications Engineer for Government Agency for NYOversight of vendors supporting emergency communications, telecommunications services, and infrastructure. Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers. Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment. Configure and test Emergency Communications network infrastructure, technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers. Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services. Technical support and oversight for vendor managed Client net services and systems. Technical support for Public Safety Unified Communications systems and services, technical support for all emergency point-to-point, alarm relays, automated inbound 911, relays, telematics and third-party 911 communications. Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation, technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results. Provide Emergency Communication technology asset management supportMandatory Skills:9+ years of experience working in a data center or in the field supporting related work 9+ years of experience in network support, LAN/WAN troubleshooting.9+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)9+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)Working knowledge of networking hardware and topologiesWorking knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environmentsWorking Knowledge of computing systems and hardwareExperience with LEC circuits termination and turn-upAbility to perform physical work related to the jobAbility to follow detailed job documentsMust be willing to travel within the NYC region to meet customer SLA'sMust be willing to work on-call, after hours and weekends when requiredDesirable Skills: Bachelor's degree from an accredited college in computer science or related area of studyStrong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise languageExperience with Emergency Communications infrastructure, systems, applications and related technologiesKnowledge of E911 call routing, selective routing, trunking and location-based routingKnowledge of DMS and ACD systemsKnowledge of ANI / ALI services and functionalityKnowledge of 9-1-1 Call Handling SystemsKnowledge of Land-mobile-radio systems, P25 conventional and trunked networksKnowledge of NG9-1-1 ESINET call routingKnowledge of SMS, RTT, TCC routing, SMS aggregation, Knowledge of GIS and location-based identification systems
