Corporate Resolutions Specialist

Key Responsibilities: Handle customer escalations and complaints to maintain high professional standards and compliance with company policies Proactively resolve issues by collaborating with internal teams, partners, and vendors to achieve timely resolutions Analyze systematic issues and recommend process improvements to reduce the recurrence of escalationsRequired QualificationsMinimum 3 years of customer service experience Previous experience in corporate escalations or higher-tier customer service roles preferred Proficiency in MS Outlook, Word, PowerPoint, and Excel Demonstrated negotiation and conflict management skills Ability to work independently with minimal supervision