Bilingual French Customer Service Manager

Key responsibilities: Deliver exceptional customer experiences by guiding clients through the pre-purchase journey and addressing inquiries across various communication channels Act as a liaison between customers, dealerships, and internal teams to ensure timely issue resolution and maintain customer satisfaction Document customer interactions accurately and participate in business initiatives to support departmental objectivesRequired qualificationsHigh school diploma required; an Associate or bachelor's degree is preferred Bilingual in English and Canadian French (Fluent) with the ability to pass verbal and written assessments A minimum of two years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field or knowledge of the automotive industry is a plus Typing skills of a minimum of 30 words per minute